Most of the airline tickets and service fees charged for booking the same are non-refundable after 24 hours of booking. In case of hotel bookings and car rentals, the amount paid is non-refundable under any circumstance. However, the service fees charged for making hotel bookings and car rentals may be refundable.
All cancellations pertaining to airline tickets to be done over the phone only. We will only accept refund request if the below mentioned conditions are met:
- If you have placed a request for cancellation and refund with us, provided that the fare rules allow for cancellation and refunds.
- If you are not a "no show." No show refers to the situation where a passenger at the time of boarding is not present and provides no information regarding the same to the airline. In most scenarios, a "no show" booking is ineligible for any waiver from supplier with regard to refund processing.
- We are in the position to secure waivers from suppliers for processing the requested cancellation and refund.
We are not able to provide any specific time frame in relation to the time that may require to process the requested refund. All the refund requests go through a stringent sequential format. Once, the request for cancellation has been placed with our customer service agent, you will then be sent an e-mail notification from our end stating that the request has been received. However, receiving a notification does not qualify for a refund. The e-mail notification is just an acknowledgment that your request has been received and provides you with a tracking number. On receiving your request for cancellation and refund, we will contact the suppliers such as airlines, hotels and car rental companies to generate a waiver if it at all qualifies for a refund. The decision of the supplier shall prevail and we shall notify you about it.
Our service fees related to the original reservation or booking are non-refundable. Kindly acknowledge that we are completely dependent on the suppliersâ€™ decision for receiving the requested refunds. Please note that refunds are only possible if airline/supplier rules permit such refunds. Once the requested refund has been approved by the supplier, it may take about 60-90 days; from receiving your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Goldenairtravel will charge a post-ticketing service fee, as applicable. All the refund fees charged are on per-passenger, per-ticket basis. The refund fees is only applicable if a refund has been authorized by the supplier or a waiver has been received. If the requested refund is not processed by the supplier, then in that case we will refund you the post-ticketing service fees charged by us. However this does not apply to our booking fees for the original travel reservation or booking.